How to Manage Challenging Stakeholders and Difficult Clients

ENROL NOW

Suitable for All Experience Levels

2 Hours On-Demand

Essential skills for research & insights teams, agencies and tech firms

With clear principles, relevant examples and useful tips, this course will teach you to:

Identify conflict

Understand where and how conflict arises; spot the signs early; make it constructive rather than destructive.

Diagnose conflict

Apply the stakeholder / client matrix tool; recognise sources and triggers; identify contextual and behaviour factors.

Manage conflict

Learn the key intervention models; deal with toxic teams and true bullies; explore case studies.

This course is for anyone who works with stakeholders or clients: insight managers, researchers, account handlers, customer success teams and anyone else

COURSE INSTRUCTOR

Pam Hamilton

Author, Business Leader and Collaboration Expert

Pam is a teamwork and collaboration expert and author of Supercharged Teams: 30 Tools of Great Teamwork and The Workshop Book, How to Design and Lead Successful Workshops.

Pam helps teams to work well together, build trust and overcome conflict.

With a background in psychology and 20 years experience in corporate and public sector teams around the world, she delivers practical learning, case studies and examples in a positive and energetic style.

Pam is MD and founder of Paraffin, winner of The Queen’s Award for Enterprise 2021, and member of the UK’s Institute of Export & International Trade.

Course Reviews

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Finding where a client sits on the Matrix and the circle of control: major light bulbs

January 8, 2023

I have definitely been someone who “accepted” whatever the situation was and did my best to “rescue” aspects of projects, leading to a lot of anxiety and loss of sleep worrying about things that were not even in my control: the circle of control really hit home – I need to practice using this tool a lot more.

Being able to identify where a client lies on the matrix will really help shape the way I approach new projects and I found the individual intervention really helpful with the examples expressed. Using the family framework to help deal with people across projects will be really useful. Super helpful and interesting course, so glad to have taken it!

Excellent practical tips to apply to everyday working with people

January 31, 2023

I thoroughly enjoyed this training. It was easy to understand with practical tips and examples that I could relate to. I can start using these tools straight away. Thank you