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Essentials of Customer Experience

  • Beginner Level
  • 1.5 Hours to Complete

Available to Enrol from Q2 2022

Learn the basics of CX understanding, measurement & analytics

With clear principles, relevant examples and useful tips, this course will teach you:

This course is for anyone who wants to learn the basics of CX: researchers, marketers, product managers, data analysts and anyone else


Mike Stevens

Consultant at What Next Strategy & Founder, Insight Platforms

Mike has worked in research and customer experience management for over 20 years, and has led major CX feedback programmes for organisations including Vodafone, British Telecom and American Express.

His courses combine practical knowledge, useful tips and a strong focus on the basics – without getting lost in the detail.

His website, Insight Platforms, is the leading directory, events and e-learning resource for digital research methods and tools.


On-Demand Access

£99 /enrolment

12 Months’ Access to All On-Demand Content

Individual Enrolment

One-Time Cost

Frequently Asked Questions

You will have 12 months to complete the course from the time you enrol.

Please contact us using the form below with your request and we will provide a bulk enrolment quote.

Yes, you will receive your certificate on completion of the course.

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